Privacy Policy

Last updated: April 7, 2025

This Privacy Policy describes how High Level (the “Website”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit highlevel.world (the “Website”), use our services, make a purchase or otherwise communicate with us in connection with the Website (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Website, update the “last updated” date and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the uses described below, we may use your information to communicate with you, to provide or improve our Services, to comply with legal obligations, to enforce our terms of use and to protect or defend our rights and the rights of our users or third parties.

What personal information we collect

The types of personal information we collect depend on how you use our Website. “Personal information” means information that identifies you, relates to you or can be associated with you.

Information you provide to us directly

This includes, among other things:

• Contact details such as name, address, phone number and email address
• Order information such as name, billing address, shipping address, payment confirmation, email address and phone number
• Account information such as username, password, security questions and other security-related information
• Customer support information you provide to us in inquiries or communications

Providing certain information may be required in order to use individual features of the Services. If you do not provide it, certain features may not be available.

Information from third parties

We may automatically collect information about your use of the Services (“Usage Data”), for example using cookies, pixels or similar technologies (“Cookies”). This includes, among other things, device information, browser data, IP address, network connections and information about your interaction with the Website.

• Service providers that support our Website and Services (e.g. Shopify)
• Payment service providers for processing payments
• Analytics and tracking partners that use technologies such as cookies or pixels

This information is handled in accordance with this Privacy Policy.

How we use your personal information

• Providing products and services
  To process orders, payments, shipping, returns, account creation and account management.
• Marketing and advertising
  To send you promotional information and to show you personalized advertising.
  For users in the EEA, this is based on our legitimate interest pursuant to Art. 6(1)(f) GDPR.
• Security and fraud prevention
  To detect and prevent fraudulent or unlawful activity.
• Communication and service improvement
  To provide customer support and to improve our Services.

Cookies

We use cookies to operate and improve our Website. Details on Shopify cookies can be found at:

https://www.shopify.com/legal/cookies

You can disable cookies in your browser settings. However, this may affect the functionality of the Website.

Our Website supports the Global Privacy Control (GPC) signal. More information is available at:

https://globalprivacycontrol.org/

Disclosure of personal information

We disclose personal information to, among others:

• Service providers (e.g. IT, payment processing, shipping, analytics)
• Marketing and business partners
• Affiliated companies
• Authorities, where required by law

We do not use or share sensitive personal information without your consent.

Third-party websites

Our Website may contain links to third-party websites. We accept no responsibility for their privacy practices.

• the provider
• the team
• other participants

Children’s data

Our Services are not directed at children. We do not knowingly collect personal information from children under the age of 16.

Data security and retention

We use reasonable security measures but cannot guarantee complete security. The retention period is based on legal requirements and operational needs.

Data security and retention

We use reasonable security measures but cannot guarantee complete security. The retention period is based on legal requirements and operational needs.

Your rights

Depending on where you live, you may have the following rights, among others:

• Access
• Deletion
• Correction
• Data portability
• Objection to the sale or sharing of your data or to targeted advertising
• Restriction of processing
• Withdrawal of consent
• Complaint or appeal

You can exercise your rights via the Website or by contacting us.

Complaints

If you have any complaints about how we process your data, please contact us.
Users in the EEA can find the competent data protection authorities here:
https://edpb.europa.eu/about-edpb/about-edpb/members

International users

Your data may be processed outside your country of residence. For transfers from Europe, we rely on recognized safeguards such as the European Commission’s Standard Contractual Clauses.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: office@high-level.at
Address: 9440 Santa Monica Boulevard, Suite 301, Beverly Hills, CA 90210, USA

Unless stated otherwise, we are the controller within the meaning of applicable data protection laws.